Frequently Asked Questions
Everything you need to know about your Rodan + Fields experience, from shipping to skincare results.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status in real-time.
What is the 60-day Satisfaction Guarantee?
We stand behind our products. If for any reason you are not completely satisfied with your Rodan + Fields purchase, you may return the unused portion of the product within 60 days of the order date for a full refund of the purchase price, excluding shipping.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for a faster checkout experience.
How do I choose the right skincare regimen for my skin type?
We recommend using our online Solution Tool, a proprietary algorithm developed by our founders, to receive a customized skincare recommendation based on your specific concerns and skin goals.
Do you offer international shipping?
Currently, Rodan + Fields products are available for purchase and shipping within the United States, Canada, and Australia. We are constantly evaluating new markets for future expansion.
How can I manage my PC Perks subscription?
You can manage your PC Perks subscription by logging into your account on our website. From there, you can change your ship date, update your product selection, or adjust your frequency settings.